Ajya9 Privacy Policy — Your Information in Safe Hands

Ajya9 is a trusted online gaming platform where the security and privacy of your personal information is our top priority. This privacy policy explains in clear, plain language how we collect, use, store, and protect your data.

By creating an account on ajya9 or using our services, you agree to the terms described in this privacy policy. We comply with international data protection standards and follow applicable laws in Bangladesh.

Our Commitment: We never sell your personal information to third parties. Your data is used solely to deliver our services, ensure security, and meet legal obligations.

Ajya9 collects various types of information from you that are essential for delivering our services, securing your account, and meeting legal requirements. The information we collect falls into the following categories:

We do not collect unnecessary or excessive information without your consent. Every piece of data we collect has a specific and legitimate purpose.

Ajya9 uses your personal information solely for the following legitimate purposes. We do not use your data for any other purpose without your consent:

• Account Management: To create, verify, and maintain your account — including password resets, account updates, and profile management.
• Payment Processing: To securely complete deposits, withdrawals and other financial transactions. We share necessary information with payment gateways.
• Identity Verification (KYC): To fulfill legal obligations and prevent fraud and money laundering. Verifying your age and identity is essential.
• Security & Fraud Prevention: Detecting suspicious activity, preventing multiple account use, and ensuring platform security.
• Customer Support: To address your questions, complaints, and issues. Chat and email logs are retained to help us improve our service quality.
• Responsible Gaming Support: Monitoring your gaming patterns to identify signs of problematic play and providing support where needed.
• Marketing & Promotions: With your consent, we may send you emails or SMS messages about new offers, bonuses, and updates. You can opt out of these communications at any time.
• Platform Improvements: Analyzing data to improve user experience, enhance site functionality, and add new features.
• Legal Obligations: Provide necessary information to fulfill regulatory requirements, law enforcement requests or court orders.

Ajya9 is committed to your privacy and we never sell or rent your personal information. However, we may share your data with trusted third parties in the following limited circumstances:

• Payment Processor: To process deposits and withdrawals, we share necessary information with licensed payment gateways and banks. These third parties follow their own privacy policies.
• KYC & Verification Services: We use specialist third-party services for identity verification and age confirmation that comply with international security standards.
• Game Providers: Limited information is shared with third-party game developers integrated on our platform solely to deliver the gaming experience.
• Legal Requirements: We may disclose your information when required by law, in response to a court order, or at the request of a regulatory authority.
• Fraud Prevention Agencies: To detect and prevent suspicious activity, we may share relevant information with fraud prevention networks.
• Business Transfer: If ajya9 undergoes a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you in advance if this occurs.

Important Terms: All parties with whom we share your information are bound by strict confidentiality agreements and may only use your data for specified purposes.

The security of your personal information at ajya9 is our highest priority. We employ industry-standard technology and security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

Our Security Measures:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected with 256-bit SSL encryption, ensuring that no one can intercept or read your information.
• Secure Database: Your personal information is stored in encrypted databases protected by firewalls and access controls. Only authorized staff can access data when necessary.
• Regular Security Audits: We conduct regular security audits and penetration tests through independent third-party firms to identify and address any vulnerabilities.
• Two-Factor Authentication (2FA): We offer 2FA to add an extra layer of security to your account.
• Staff Training: All our staff receive regular training on data protection and privacy, and are bound by confidentiality agreements.
• Data Breach Response: In the event of a data breach, we will notify affected users within 72 hours and take immediate remedial action.

The ajya9 website uses cookies and similar tracking technologies to enhance your browsing experience, ensure site functionality, and maintain security.

Types of Cookies:

• Essential Cookies: These cookies are essential for the website's core functions, such as maintaining login sessions and ensuring security. They cannot be disabled.
• Performance Cookies: Used to monitor site performance and identify issues. These cookies do not collect any personally identifiable information.
• Functional Cookies: Used to remember your preferences, such as language settings, login details, and other customizations — making your experience more convenient.
• Analytics Cookies: Used to analyze site usage and improve our services. All data is processed in fully anonymized form.

Cookie Controls: You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some site features. ajya9 displays a cookie consent notice on your first visit.

As an ajya9 user, you have a number of important rights over your personal information. We fully respect these rights and are committed to responding to any request promptly.

• Right to Know: You have the right to know what information we hold about you. Submit a request and we will provide a copy of all your personal data within 30 days.
• Right to Rectification: If any of your information is inaccurate or out of date, you can request a correction at any time.
• Right to Erasure: Under certain circumstances, you may request deletion of your personal data. However, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You can request that your data be restricted from being used for certain purposes, particularly marketing communications.
• Right to Portability: You can request a copy of your data in a structured, commonly used format.
• Right to Object: You have the right to object to your information being used for certain purposes, particularly marketing and profiling.
• Right to Withdraw Consent: Where your information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, contact our customer service team. We typically respond to all requests within 30 days.

Ajya9 retains your personal information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: Retained for as long as your account is active and for up to 5 years after closure. This is necessary for resolving legal claims and disputes.
• Financial Transaction Records: All financial transaction records are retained for a minimum of 5 to 7 years to satisfy legal and regulatory obligations.
• KYC Documents: Retained for up to 5 years after account closure to meet anti-money laundering requirements.
• Customer Service Contact: Chat and email logs are typically retained for up to 2 years to ensure service quality.
• Marketing Information: Deleted within 6 months after you opt out or close your account.

After the specified retention period, we securely delete your personal information or permanently anonymize it.

Ajya9 is strictly for users aged 18 and above. We take firm measures to ensure that minors cannot access our platform.

• Age verification must be completed during registration.
• Through KYC verification, we confirm that every account holder is genuinely of legal age.
• We do not knowingly collect or process personal information from anyone under the age of 18.
• If any child's information is found in our system, we will delete it immediately upon a parent's request.

Ajya9 may update this privacy policy from time to time. Changes may occur for the following reasons: launching new services, changes in legal requirements, implementing new technologies, or improvements based on user feedback.

For any significant changes, we will:

• We will send a notification to your registered email at least 30 days before any policy changes.
• Display a clear notice on the site.
• We will present a summary of changes in plain language.
• Previous versions will be archived.

Continued use of the site after changes means you are deemed to have accepted the updated policy. If you do not agree with the new policy, you have the right to request account closure.